1) Introduction
At Paanda FZE (“we”, “us”), we are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights. By using paanda.ae, you agree to this policy.
2) What Data We Collect
- Identity & Contact: name, email, phone, shipping/billing addresses.
- Account & Orders: login details (hashed), order history, invoices.
- Payment: last 4 digits / transaction references (processed securely by payment gateways — we don’t store full card data).
- Technical: IP, device, browser, cookies, pages viewed.
- Support & Marketing: messages, reviews, preferences, newsletter opt-in.
- Verification (when needed): government ID for fraud prevention or delivery requirements.
3) How We Use Data
- Process orders, payments, deliveries, and returns.
- Provide customer support and improve our services.
- Prevent fraud and comply with legal obligations.
- Send service emails (order status). Marketing emails only with your consent — you can opt-out anytime.
4) Sharing & Disclosure
- Couriers and logistics to deliver your order.
- Payment processors to complete transactions.
- IT/hosting and analytics providers under data-processing agreements.
- Law enforcement or regulators when required by law.
- Business transfer: if our business is sold, data may be transferred lawfully.
5) Cookies & Tracking
We use essential cookies for cart, checkout and security; and optional cookies for analytics and performance. You can control cookies via your browser settings. Disabling essential cookies may affect the site.
6) Your Rights
- Access, correct, or update your data under My Account or by contacting us.
- Request deletion where applicable, and object to direct marketing.
- Withdraw consent for optional communications at any time (unsubscribe link in emails).
7) Security & Retention
We apply technical and organizational measures to protect data (encryption, access control). We retain data only as long as necessary for orders, accounting, and legal requirements.
8) Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices—please review their policies.
9) Contact
Questions or requests: beauty@paanda.ae • WhatsApp +971 56 977 8737
Last updated: 19 Aug 2024 • © Paanda FZE