1) Working Days & Processing
Paanda’s official working days are Monday to Sunday. Public holidays may affect timelines. Our goal is to make delivery simple and timely.
- Order processing: Same day for early orders, otherwise next business day.
- Standard delivery window: Usually within 1–2 business days depending on your area.
- During peak periods, we may use trusted partner couriers to ensure on-time delivery.
2) Fees
| Destination | Fee |
|---|---|
| UAE – most areas | AED 25 per order |
| Western Region / Remote areas | Extra surcharge may apply |
Free delivery promotions may apply to selected products or campaigns and will be clearly shown at checkout.
3) Delivery Attempts & Signature
- Courier will contact you before delivery; a signature is required on receipt.
- If no one is available, we’ll reschedule. Repeated failed attempts may incur additional fees.
- Delivery is to the address provided in the order; signature of any person at the address counts as receipt.
4) Cash on Delivery (COD)
- COD is available; additional COD fees may apply.
- Please prepare the exact amount at delivery time.
5) Liability & Damages
- We guarantee order safety from dispatch until delivery. After signed receipt, liability transfers to the customer.
- For damaged packages, note it with the courier and contact us within 24–48 hours with photos and your order number.
6) International Shipping
For international deliveries, please contact us via WhatsApp for a quotation and timelines: +971 56 977 8737.
Support: beauty@paanda.ae • WhatsApp: +971 56 977 8737