Delivery Policy

Please note that Panda’s official working days are from Monday to Friday. Sundays, holidays and official holidays are a holiday for all Panda employees and shipping companies

Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your comfort is our priority

Panda delivers your orders through the company’s fleet and may use other delivery companies or individuals during peak times to confirm your service and deliver your orders at the appropriate time for you

Panda’s delivery method is to deliver within two business days depending on your geographical area)

The item must be ordered at least one day before the time you want to receive it so that the delivery team can provide the item, taking into account the time of the order (not late) and Panda’s working hours, in addition to the fact that there are items that need more than this time to be prepared and may take a day or several days depending on the nature of the product

In case of urgent orders, please contact customer service and we will do our best to assist you

You will be asked to sign a copy of the invoice to confirm that you have received the products as shown in the invoice. The order will be delivered to the address registered in the order and the signature of any person present at this address is considered as your receipt of the order

In the event that we reach the registered address and no one is present at this address, please contact customer service to set another delivery time and the company will not be responsible for any request exceeding 3 days from the first date of delivery of the order. Please note that if you are not present at the agreed delivery time twice, additional delivery fees will be charged after that

The delivery fee is 25 dirhams for each order within the Emirates

The shipping fees for all countries depend and change according to the weight of the order

To know the shipping cost to other countries, please contact us via the following WhatsApp

WhatsApp:

+971 56 977 8737

Delivery schedule-

We provide a delivery service for orders within two working days for ready orders

Important information about delivery-

The order holder is required to sign a document of receipt of the purchases

We guarantee the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. Panda and the delivery company are not responsible for the product after signing the receipt document

Shipping is done by delivery companies to areas within the United Arab Emirates

The approximate delivery time guide is used from the moment the order is sent. Panda is not responsible for any delays that occur due to the procedures for paying fees by the order holder.

Adding fees to the shipping cost of the order if the delivery location is located in a remote area

If you wish to cancel your order and replace it, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and you wish to cancel it, it should not be received

In the event that your order is received after it has been cancelled, you will bear all the return costs and comply with the return conditions shown

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