Terms and Conditions
Terms and Conditions
Introduction-

Welcome to the (Panda) website. These terms and conditions (“Terms and Conditions”) apply to the website and all its sections, branches and affiliated websites that refer to these terms and conditions as a reference.

When visiting the website, the customer acknowledges his agreement to the terms and conditions and all exchange, return and warranty policies. If you do not agree to them, you should not use this website or order from it. The website administrators reserve the right to change parts of the terms of use and conditions or modify them or add information to them, or remove them at any time. Changes become effective when they are posted on the website without prior notice. Please review the terms and conditions of use and conditions regularly to see any updates. Your continued use of the website – after the posting of changes to these terms and conditions of use – constitutes your full acceptance of those changes.

Terms and Conditions of Use

Use of the website-

To visit this website, you must be at least 18 years old or visit the website under the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Site under the Terms and Conditions described. The purpose of this license is to shop for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as expressly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

The content on this Site is provided for informational purposes only. Product representations expressed on this Site are those of the vendors themselves and are not ours. Comments or opinions expressed on this Site are those of the individual posting such comments and may not reflect our opinions.

Certain services and related features that may be made available on the Site require registration or subscription. By choosing to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Each user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account holder is solely responsible for all activities that occur under his or her password or account. In addition, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of or in connection with your failure to comply with this section.

During the registration process, the customer agrees to receive promotional emails from the Site. You may, at a later time, opt out of receiving any promotional emails by clicking on the link at the bottom of any promotional email.

User Submissions –

All of your submissions to the Site and/or what you provide to us, including but not limited to questions, reviews, comments and suggestions (collectively, “Submissions”) become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, by submitting your comments or reviews to the Site, you also grant us the right to use the name that you submit in connection with such review, comment or other content. You may not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or any third party as to the authenticity of any Submission. We may, but are not obligated to, remove or edit any Submission.

Order Acceptance and Pricing Details –

Please note that in some cases, an order may not be accepted for a number of reasons. The Site reserves the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verification or information, including, but not limited to, phone number and address, before we accept the order.

We strive to provide the most accurate pricing information to all users visiting the Site. However, errors may occasionally occur, such as cases where the price of a product is not displayed correctly on the Site. We reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged.

Trademarks and Copyrights –

All intellectual property rights, whether registered or unregistered, in the Site, and all content information and designs contained on the Site, are our property, including but not limited to text, graphics, software, images, video, music and sound, and their selection and arrangement, as well as all software compilations, source codes and underlying software. All contents of the Site are also protected by copyright as a collective work under the copyright laws of the United Arab Emirates and international conventions. All rights reserved.

Exchange or return policy:

Exchange only new products (unused)

You can exchange products by visiting the Panda website with the original invoice within 7 days of the date of purchase and the product must be in the same condition as at the time of purchase and unused

The product box must be available and in new condition and the product will be examined by a specialist. If the request is approved, you can replace the product or return the amount paid.

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We apologize for accepting the return or exchange request in case the product is used.

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Used products are not returnable or exchangeable.

Exchange and return are possible for products purchased from the Panda store only.

Exchange products due to a technical malfunction:

You deliver the product to the Panda website and receive a receipt to verify the condition of the product within two to four business days.

The original invoice must be submitted upon delivery of the product.

We examine the product and contact you to receive the replacement product if the cause of the problem is confirmed to be a manufacturing malfunction.

We do not deliver the product to the home. It must be received from the store.

General notes:

Some products are not covered by the warranty. Please review the product description to verify the product warranty period.

Some products or brands are guaranteed by the agent, such as Apple or Sony.

A defective product cannot be replaced outside the warranty or guarantee period.

We do not exchange the defective product on the same day, it must be examined by a specialist.

Misuse or breakage does not include the warranty.

Change in the color of the product does not include the warranty.

A product cannot be replaced if you buy it during a discount or offer.

No product can be replaced without the original invoice

Panda Store does not bear any delivery service fees

The delivery service is provided by a third party, so the customer bears all service fees according to the delivery company’s tariff.

Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your comfort is our priority

Panda delivers your orders through the company’s fleet and may use other delivery companies or individuals during peak times to confirm your service and deliver your orders at the appropriate time for you

Panda’s delivery method is to deliver within two business days depending on your geographical area

You can subscribe to deliver your selected products periodically (daily, weekly or monthly)

The item must be ordered at least one day before the time you want to receive it so that the delivery team can provide the item, taking into account the time of the order (not late) and Panda’s working hours, in addition to the fact that there are items that need more than this time to be prepared and may take a day or several days depending on the nature of the product

In case of urgent orders, please contact customer service and we will do our best to assist you

You will be asked to sign a copy of the invoice to confirm that you have received the products as shown in the invoice. The order will be delivered to the address registered in the order and the signature of any person present at this address is considered as your receipt of the order

In the event that we reach the registered address and no one is present at this address, please contact customer service to set another delivery time and the company will not be responsible for any request exceeding 3 days from the first date of delivery of the order. Please note that if you are not present at the agreed delivery time twice, additional delivery fees will be charged after that

Delivery fees are 25 dirhams for each order except the western region

Cash on delivery fees apply

To know the shipping cost to other countries, please contact us via the following WhatsApp

00971569778737

Delivery schedule-

We provide a delivery service within two working days for ready-made orders

Important information about delivery-

The order holder is required to sign a document of receipt of the purchases

We guarantee the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. Panda and the delivery company are not responsible for the product after signing the receipt document

Shipping is done by delivery companies to areas within the United Arab Emirates

The approximate delivery time guide is used from the moment the order is sent. Panda is not responsible for any delays that occur due to the procedures for paying fees by the order holder.

Adding fees to the shipping cost of the order if the delivery location is located in a remote area

If you wish to cancel your order and replace it, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and you wish to cancel it, it must not be received

In the event that your order is received after it has been cancelled, you will bear all the return costs and comply with the return terms stated

Arbitration-

In the event of any disputes, disagreements or disputes arising from the interpretation and implementation of these terms and conditions, they must be settled and finally decided through arbitration by a single arbitrator appointed in accordance with the rules of economic development and consumer protection. The arbitrator must be a legally trained person with experience in the field of information technology and independent of either party to the dispute.